On the 26th May 2020 Communities Secretary, Robert Jenrick MP, confirmed Caravan dealerships can reopen our sales sites as of Monday 1st June, with alterations and changes made to allow for social distancing and the latest Covid 19 measures.
We are pleased to confirm the return of our sales sites on Monday 1st June 2020 at 9.30, we have been working hard at both bases to ensure that all staff, customers and suppliers are safe and comfortable whilst with us and as such you will notice changes when you arrive on site.
Our Minimal contact sales service is still live and ready for you to use (Details below), if you would still like to visit the sites prior to placing a reservation fee we would heavily recomend that you contact your local branch to arrange an appointment to view, this will give us the opportunity to regulate the amount of other people on site and refresh any particuar caravans you would like to view.
As of 24/3/2020, The Caravan Company, along with the rest of our industry closed our doors on a temporary basis to the public to help delay the spread of COVID 19, during the run up to this point we had implemented more stringent and rigorous cleaning and hygiene procedures at both our branches, in every department. Our aim is to keep our customers and staff safe and provide the best service we can.
As the news updates every day, the question of travel abroad for the time being seems unlikely or if nothing else heavily restricted. This may be the ideal time to purchase a caravan that can be your home away from home whilst you enjoy the Great British Staycation of 2020 and beyond! If you are looking to upgrade your caravan, we would love to hear from you. If you are looking to down size from a motorhome and enjoy the benefits of a caravan we would love to hear from you too!
If you have never thought about a caravan before, as you you have tended to enjoy a package holiday abroad, we are here to help with professional and experienced caravanners on site to provide their advice and wisdom to help secure you your next holiday adventures!
Using the latest technology our 360˚ Panorama videos enable you to "walk through" every caravan in stock from the comfort of your own home. During our reopening, we will provide as much information as possible, subject to conditions set by the government.
By using this technology we can offer a MINIMAL, or in certain circumstances NO CONTACT sales service. Our aim is to support our customers requirements in the best way possible in a fast changing environment.
Our Minimal Contact Sales Service Process:
1. Browse Our Stock Online, locate the van that suits your needs from the specification, images and panoramic views.
2. Press 'Reserve Caravan'- You will be taken to a contact form where you will need to fill in your full details so a member of the team can ring you back.
3. We will agree a deal, subject to viewing, taking into account your requirements and any part exchange descriptions you have given. Where possible, you can have a personalised video walkthrough of the van, demonstrating how the van selected suits your needs and demonstrates the features and benefits to you and your investment in the future.
4. We will take a £500 reservation fee and arrange a collection day, before you arrive the caravan will have its PDI/Service, Fully Cleaned and a video handover undertaken prior to arrival.
5. On your collection day and time, you will be given the keys to browse at your leisure to ensure the van is to your requirements.
6. When happy, we will demonstrate to you how to hitch up the caravan so you can get away and enjoy your new holiday home!
N.b. Any deal is subject to viewing, from both your side as a customer and ours if a part exchange is involved. Our aim is to provide you with a tourer to the highest standard we are able as per Approved Workshop Standards, in the current climate we are all having to adapt and we hope our response to Covid 19 allows you many happy holidays once we get through this.
Viewing a Caravan in Person:
The idea of buying a caravan is tremendously exciting idea, we understand that some of our customers will wish the branch and view an intended purchase in person. The 6 points above can be tailored to your requirements; there will be social distancing measures in place at both branches for your protection.
Servicing, Warranty and Repairs:
Due to the pandemic, our workshops will have a large backlog of vehicles currently in or due into our sites for the foreseeable future.
Our workshop teams will be in touch with anyone affected by bookings made to rearrange once the government lift the current lockdown measures, we are all working in strange circumstances and we will do all we can to rectify your issue as soon as possible.
Please note, this pandemic and subsequent inconvenience cause by re-arranging any workshop bookings are not due to any of our staff, we will do our best to work with you but ask that you understand the issues we are facing as a business and an industry.
Social Distancing Measures at each branch:
We are working on how we will encourage social distancing at each branch when we re-open, both sites are very different in terms of size, staff and other services offered. Therefore, please ask us about the specifics of how we will respond at each branch for your peace of mind, we will be happy to to demonstrate how we are responding on a daily basis to keep customers, staff and suppliers safe at all times.