Dereck & Steph Farmer
07 Oct 2024
Value for money: 5
Customer service: 5
Caravan presentation: 5
Good evening Paul We just wanted to say that, once again, we have received excellent service from your company. Lee could not have been more friendly and helpful, The Lunar Clubman had been turned out beautifully, so please thank the person who prepared it. The whole experience could not have been better – it was a pleasure doing business with your company again. Yours sincerely, Derek & Steph Farmer
Karl Silvester
25 Jul 2024
Value for money: 5
Customer service: 5
Caravan presentation: 5
We purchased our previous caravan from Lee at the caravan company, so was a no brainer to use them again for our latest caravan our sterling continental 645, we had the great pleasure of dealing with Steve on this occasion and he set about finding us the perfect van for us which we absolutely love, from the moment we got to site from the moment we took our pride of joy home, Steve kept us informed from start to finish which was great. Steve and his team even down to the workshop have been brilliant and the after sales is exceptional. Won’t hesitate to use the caravan company again in the future. Even gave the missus a bunch flowers on collection which was lovely gesture. Not to also mention the workshop done a full walk around video showing how everything works which we can refer back to if we need :)
Peter
22 May 2024
Value for money: 5
Customer service: 5
Caravan presentation: 5
Courteous and Relaxed Salesteam The whole team treat their customers with respect and friendliness. There is no hard sell at all. Please enjoy browsing and ask questions as you wish. The choice is entirely yours. Never have I been in a sales establishment where there was such a relaxed atmosphere. What a great experience buying a caravan from the team.
Nick Rogers
08 Nov 2023
Customer service: 5
I found the Caravan Company excellent to deal with. They were straight talking and did all the things they promised they would. On top of that the whole process was personal and easy. It was a pleasure to be looked after by a team care about the outcome and the feelings of their customers
Bernie Scrivens
30 Sep 2023
Value for money: 5
Customer service: 5
Caravan presentation: 5
Thankyou to the after sales team for dealing with our upper front blind which needed restringing, the MD took it away to a blind company somewhere! next day back and fitted to our caravan 10 out of 10 caravan company dorset.cheers Steve and MD.
Dave Lawton
05 May 2023
Value for money: 5
Customer service: 5
Caravan presentation: 5
Many thanks to the team at the Dorset Branch and in particular Lee who was always on hand with answers during the buying process..it seemed a great place to work despite deadlines to meet , the cleaning staff keep the vans looking good and Lee was most professional. A well run organisation and very decent people to deal with.
Helen and Andrew Dinham
15 Mar 2023
Value for money: 5
Customer service: 5
Caravan presentation: 5
Hello Steve, I just wanted to send this email to thank you for the lovely flowers accompanying our beautiful caravan that was delivered today. The flowers were such a wonderful surprise and gesture. I haven’t stopped smiling all day, the caravan is perfect and arrived in such great condition, gleaming and clean. We are so excited and looking forward to our first adventure in April for the easter holidays. Thank you, Kind regards, Helen and Andrew Dinham
A King
15 Nov 2021
Value for money: 5
Customer service: 5
Caravan presentation: 5
I've Just sold my Caravan to The caravan Company! They offered a fair price and the whole process was dead easy. Following some discussions a price was agreed. A few days later their representative came to my home, and after an inspection, the monies were transferred to my account and the van taken away. The Caravan Company's staff were very professional and friendly, I would definitely recommend their dealership.
D Asher
15 Nov 2021
Excellent service and good communication. Would recommend to anyone who wants to buy or sell a caravan.
H Cummins
15 Nov 2021
Value for money: 5
Customer service: 5
Caravan presentation: 5
I would like to thank the whole Caravan Company team for a job well done. I contacted the Caravan company by text requesting a price for my van and from start, to finish the whole operation was first class. I was given a very good offer over the phone to which I was very happy to agree with, there was no haggling everything was explained clearly a price was agreed. We then sorted out the date and time for them to view and collect the van. I must admit I was expecting them to come up with a reason to change the price but to be fair no after the inspection he phone the office and spoke to them gave my bank details and within 3 minutes the money was in my account. Thank you to the caravan company for the fair and courteous way you and all your staff dealt with me. I would certainly recommend the Caravan Company to any would-be seller or customer. A 5 STAR SERVICE
A Handford
15 Nov 2021
Value for money: 5
Customer service: 5
Caravan presentation: 5
Excellent company to deal with honest throughout do not hesitate to deal with this company.From start to finish easy transaction
T Vickery
14 Nov 2021
Value for money: 5
Customer service: 5
Caravan presentation: 5
Plenty of caravans to view and look round, no pressure with sale, very friendly and helpful staff well pleased with our caravan
J Chilcott
10 Nov 2021
Value for money: 4
Customer service: 5
Caravan presentation: 5
Really good customer service from the Caravan company. Unhurried viewing opportunity, with useful advice and guidance as required by the excellent and knowledgable on site team. Having placed an order a few days after viewing my personal circumstances changed dramatically due to family illness. The company were entirely sympathetic and helpful and gave me a few days grace to review my situation. Regrettably the purchase no longer made sense for me and the company allowed me to withdraw from the contract without penalty. I highly recommend the Company and they are guaranteed my business in future, should my circumstances allow
M Watson
10 Nov 2021
Value for money: 4
Customer service: 5
Caravan presentation: 5
Thank you Steve for persevering with the solar panal issue on my caravan. Now have a full battery and 2 green lights flashing. Great service. Once again many thanks Regards Mervyn Watson
D Thomas
10 Nov 2021
Value for money: 5
Customer service: 5
Caravan presentation: 5
as a previous buying customer(always receiving excellent service) we were unfortunately in a position that we had to sell outright(not part ex)the offer and the service received again was top class and we would unreservedly recommend this company and the whole staff.
C Burnes
04 Sep 2018
Value for money: 5
Customer service: 5
Caravan presentation: 5
Over the years we have bought many units but after purchasing our Lunar Stellar from yourselves will never go anywhere else. We are extremely pleased with the van, you made the purchase easy with absolutely no pressure on us. You delivered the van as we did not have a towbar and you quickly dealt with a problem with the gas regulator. We have nothing but praise for your Company and would recommend you to anyone.
C Willis
19 Jul 2018
Value for money: 5
Customer service: 5
Caravan presentation: 5
Bought a caravan 11 months ago. I had a problem with the mover- phoned The Caravan Company. I took the van over ; the engineer fixed it immediately and showed me what to do. because I hadn't been operating it correctly. Brilliant service, very professional, completely satisfied and would definitely recommend this company. Don't bother to go anywhere else if you are looking for a caravan or need your servicing. Kind regards,
P Hutchins
19 Dec 2017
Value for money: 5
Customer service: 5
Caravan presentation: 5
We just wanted to ay thank you for the amazing service, care and attention you gave us doing our time as caravan owners. You looked always looked after us and nothing was too much trouble. You are a pleasure to deal. Rest assured, when we buy our next caravan we WILL be returning! Merry Christmas to all at The Caravan Company.
D Blackwell
03 Apr 2017
Value for money: 5
Customer service: 5
Caravan presentation: 5
Having originally driven down to take a look at a caravan we had seen on the internet when we arrived it was sold. However not only did Steve remember us from a very brief conversation he made us feel very welcome. We was invited to look around all the Caravans (apart from the ones that had been purchased – rightly so) and ask any questions we might have. Not once did Steve sell us anything just checked that we were okay. Upon leaving we hadn’t decided to buy a van but had seen one we both really did like. It might be worth mentioning that on our first visit we met a couple who couldn’t speak highly enough of the company and had purchased many vans over the years from the guys. Arriving home we decided to buy the van. Once again Steve remembered us, talked us through the process etc. We collected out van on Saturday all through this the communication was first class. When we arrived on Saturday we was offered coffee and a smile! Oh yes and beautiful arrangement of flowers, lovely touch. Steve showed us around the van how everything worked, nothing as too much trouble. These guys are a credit to their industry and demonstrate what good valued customer service should look like. We would have no hesitation in recommended these guys. We will use them for many years to come both for and accessories. Well done to all and thank you
D & S Farmer
30 Sep 2016
Value for money: 5
Customer service: 5
Caravan presentation: 5
WE HAVE JUST COMPLETED THE EXCHANGE ON AN UPDATED CARAVAN FROM YOUR DORSET BRANCH. DOUG HANDLED THE DEAL AND WE WERE EXTREMELY IMPRESSED BY HIS FRIENDLY AND HELPFUL ATTITUDE AS WE WERE INITIALLY TOTALLY UNDECIDED ABOUT WHAT WE WANTED TO PURCHASE. DOUG SPENT A LONG TIME SHOWING US VARIOUS CARAVANS AND MAKING HELPFUL SUGGESTIONS AND WE FINALLY DECIDED ON A COACHMAN. AT NO TIME DID WE FEEL UNDER PRESSURE AND DOUG ENSURED WE ENDED UP WITH EXACTLY THE RIGHT CARAVAN. THE CARAVAN WAS TURNED OUT BEAUTIFULLY FOR COLLECTION AND ONE OF THE ENGINEERS WENT THROUGH EVERYTHING CAREFULLY TO ENSURE WE WERE UP TO SPEED ON ALL THE GADGETS. WE HAVE NO HESITATION IN RECOMMENDING THE CARAVAN COMPANY, AND WILL CERTAINLY USE THEM AGAIN IN THE FUTURE.
C Gilks.
20 Jun 2016
Value for money: 5
Customer service: 5
Caravan presentation: 5
Excellent customer service, second van we have bought here and will go back again in the future. Well recommended, they do what they say and more, love our caravan.
C Hood.
20 Jun 2016
Value for money: 5
Customer service: 5
Caravan presentation: 4
We dealt with Chris in the Dorset site and we are very happy with the Caravan we bought. We had a coupl of issues when we were on our first trip out with it, but the telephone support e the company gave us was second to none. This was nearly 2 years ago now and we're just about to set out on another two week jaunt, travelling to places we've not been to before. We have spent more nights in our caravan in the las two years, than we had in over seven years in our tent. It's opened up the world of weekends for us.
Mr & Mrs Findlay
28 May 2016
Value for money: 5
Customer service: 5
Caravan presentation: 5
Customer service was excellent,as this is our first time,the information at hand over was valuable. The presentation was immaculate, We are very pleased with the caravan
R. Garwood
25 May 2016
Value for money: 5
Customer service: 5
Caravan presentation: 5
Very impressed by the customer service, and the clean condition of the caravan, inside and out. The caravan was serviced, extremely well presented, and the advice/assistance given at handover was very helpful.. The flowers for my wife was a very nice touch, and our overall experience buying the caravan from you was very pleasant, in fact it was first class. We are very pleased with the caravan, and the starter pack was an added bonus. We would recommend your company to anyone for good products and first class service Thank you.
T Reed
17 Feb 2016
Value for money: 5
Customer service: 5
Caravan presentation: 5
Just picked up our new(2nd hand) caravan from Wimborne. Brilliant service from all the staff, nothing too much trouble very patient with an old geezer like me .Many thanks!
S Horobin
08 Oct 2015
Value for money: 5
Customer service: 5
Caravan presentation: 5
We bought our first caravan last year and absolutely love it. Great value for money, customer service was of excellent standard. Never pushed for a sale and so helpful about our requirements and informal of designs and specifications. Especially on towing weight. Caravan was presented to us as if it was brand new and given detailed instruction about the caravan prior to towing. After sales was excellent, any issue was never a problem. We can not fault the caravan company and would go back when ready for the next caravan.
D Gillman
08 Oct 2015
Value for money: 5
Customer service: 5
Caravan presentation: 5
Great service so friendly and helpful caravans in very clean and beautiful conditions all staff so helpful and know what they are talking about the best caravans sales we have ever seen cannot recommend them enough thank you for our new caravan Daphne and Brian Gillman
J Sheppards
08 Oct 2015
Value for money: 5
Customer service: 5
Caravan presentation: 5
I have owned 6 caravans in my 15 years of caravaning and every purchase has been different. My latest caravan purchased from these guys was in every way the best by far. As soon as we are ready to upgrade I would not look any were else. Many thanks
T Hodgson
01 Jan 1970
Sold my caravan to the Caravan Company with the greatest of ease. Spoke to them on the phone, agree a price which I was comfortable with and arranged for the van to be collected. On collection a very nice guy did a quick inspection, includng testing for dampness, rang the boss man and the money was in the bank in an instance. I can recommend this Company as being a no hassle, professional organisation.
M Hankins
01 Jan 1970
We are new to caravanning after being massive world travellers (thanks COVID-19) and have bought our first caravan from The Caravan Company after much deliberation during lockdown. Lee was our ‘Personal Advisor’ and was exceptional in his help and advice giving us the time and information helping us to make an informed decision. We have since ventured on our inaugural trip and We had amazing fun... even in the storm! We now have a lifetime of holidays ahead of us, and our family, and can’t thank Lee enough for helping us through the process of owning a caravan. Who needs the Caribbean and quarantine? We cannot recommend everyone at The Caravan Company enough, Lee, the sales staff, the handover team (video was a brilliant help) the service workshop staff and the shop. Thank you all very muchly!!!
I McLees
01 Jan 1970
Very good company to do business with.
A Shears
01 Jan 1970
Great service when selling our caravan, thoroughly recommend the caravan company, collected the caravan as well
M Moss
01 Jan 1970
I purchased the caravan 16/07/2020 and we’re extremely pleased with the team at The Wimborne Caravan Company. Very polite, no pressure sales, helpful with a vast knowledge of caravans and the handover was a pleasurable one, albeit during these times of distancing rules.
S Young
01 Jan 1970
All staff could not have been more helpful, special thanks to Doug and Steve. Handover exceptional with all questions answered. Would highly recommend this company.
R Love
01 Jan 1970
“My wife and I want to say a very big thank you for your hard work, your service and the way you treat your customers. Please could you relay out thanks to everyone for their efforts in getting my caravan ready in two days” Once again all our thanks and we will be in touch in the future
D Turner
01 Jan 1970
Good Morning Doug, Thanks for your time Saturday, myself & Michelle were really pleased with how the van cleaned up and the overall buying experience. Although I’m in the motor industry and use to buying and selling things daily, caravans are a completely different world and you helped us find a great first van within our price range but without us feeling pressured to buy which we really appreciated.
J Legge
01 Jan 1970
Thank you to your team. My mother in law was selling her caravan after the passing of her husband. The compassion and sensitivity your team showed - from initial contact through to the collection team member, and a personal call from the MD - showed real class. I would not hesitate to recommend you. Please feel free to use this review on your site.
J Singleton
01 Jan 1970
Recently traded in our old caravan for a newer one at The Caravan Company. Our experience as first-time customers was excellent re both sales and after-sales service. Staff and proprietor very pleasant and helpful with nothing too much trouble. Many thanks to all staff involved in our transaction. We highly recommend this company!
R Horner
01 Jan 1970
Simply the best, would not deal with any other firm,
S Sperry
01 Jan 1970
I have just sold my caravan to the Caravan Company, I found them to have very good customer service, I didn't find them pushy and they did exactly what they agreed to. It was a very easy transfer and I would definitely recommend them as a company if you are looking to sell or part exchange.
J Broadhead
01 Jan 1970
Value for money: 5
Customer service: 5
Caravan presentation: 5
Good service and great to do repeat business with the company again. This time we were selling a caravan. Such an easy process; highly recommended
D Sycamore
01 Jan 1970
Value for money: 5
Customer service: 5
Caravan presentation: 5
Very impressed with the speed and friendly manner the service was delivered. Also happy with the price offered with few questions. All round great experience.