Testimonials

  • S Luther Has His Say…

    Value for Money: 5
    Customer Service: 5
    Caravan Presentation: 5

    Comment: Rhys and Matt at your Northampton branch were extremely helpful. This was our first caravan purchase and they were willing to spend a considerable amount of time in assisting us to choose the perfect caravan to suit our needs. The handover was very thorough and extensive, especially as we were complete novices to the world of caravanning.

  • J Le Marquand Has His Say….

    Ratings:

    Value for Money: 5
    Customer Service: 5
    Caravan Presentation: 5

    Comment: Very good service Phil was brilliant taking us through our caravan very pleased with it .rate everything a 10 +

  • M Hooper Has His Say…


    Ratings:

    Value for Money: 5
    Customer Service: 5
    Caravan Presentation: 5

    Comment: Matt and his staff could not have been more helpful and courteous. We have just purchased a used caravan and could not be more pleased,

  • R & A Holly Have Their Say…

    Ratings:

    Value for Money: 5
    Customer Service: 5
    Caravan Presentation: 5

    Comment: We have just purchased our very first caravan at your Reading branch, The service we received from all your staff was excellent. We met Damian first who checked our vehicle weight to ensure that the van we purchased would be correct for our car. He found us the perfect van for our use and organised its service and arranged for us to be shown over the van completely before we took it away. Roger done the handover and was thorough and patient ensuring that we were totally happy with the van. Steve in the service area was a great help finalising the things that were totally new to us. We then were dealt with by Ashley for the payment again in a very pleasant and helpful manner.

    As both my husband and myself are over 70 , we were extremely appreciative of all your staffs care and attention. Please pass on our most grateful thanks to all of them. We look forward to using the company for our awning and any other items we may require in the future. We will be recommending you to all our acquaintances.

  • D Houston Has His Say

    Dear Andrew and Matt.
    Never before have I purchased anything without first viewing. As you can imagine I was a little nervous as to what lay ahead of us on the journey to Finedon.
    I need not have worried for as soon as I entered the "yard" and subsequently the reception area I knew that all would be well. Your welcome
    was greatly appreciated as was the coffee and the use of one spotlessly clean toilet, a rare thing these days.
    Thanks also for opening up for us early as it did allow us to get on out way at a respectable time. Sadly we only discovered that the 5.30 sailing ws actually the 15.30 after we left you. However I have to report that had we departed at 08.00 we quite possibly could have made the 15.30. As it was we had a 3 hour wait and there's not a lot to do in Cairnryan on a tuesday evening!!!!
    Anyway we arrived home at exactly 11.00pm and today (back at work) we're absolutely exhausted.
    The caravan is just what we wanted. Its a more up to date version of what we sold two and a half years ago. We were sorry we sold it but not anymore.
    A special mention to Matt. Your professionalism and customer service skills are second to none. Nothing was too much bother and we greatly appreciate it.
    Once again, thanks for a great day all round, it was a pleasure meeting you all.
    Dallas & Heather

  • C Hood Has His Say….

    Ratings:

    Value for Money: 5
    Customer Service: 5
    Caravan Presentation: 4

    Comment: We dealt with Chris in the Dorset site and we are very happy with the Caravan we bought.
    We had a coupl of issues when we were on our first trip out with it, but the telephone support e the company gave us was second to none. This was nearly 2 years ago now and we're just about to set out on another two week jaunt, travelling to places we've not been to before. We have spent more nights in our caravan in the last two years, than we had in over seven years in our tent. It's opened up the world of weekends for us.

  • C Gilks Has Their Say….

    Ratings:

    Value for Money: 5
    Customer Service: 5
    Caravan Presentation: 5

    Comment: Excellent customer service, second van we have bought here and will go back again in the future. Well recommended, they do what they say and more, love our caravan.

  • C Sampaio Has Their Say…

    Value for Money: 5
    Customer Service: 5
    Caravan Presentation: 5

    On the past February me, my husband (Paulo) and my two boys spent the day visiting some caravan dealers, in order to decide if caravanning would be the solution to spend quality time on holidays in family.

    We visited a few places where we were told to ‘feel free to see the caravans or ask any question’ and left on our own.

    When we arrived to the Caravan Company we also were very welcomed but after a few minutes we were approached very subtle and nice by one of the company workers. He were very gently asked if we knew what type of caravan we were looking for and what were our needs. A few minutes later received the ‘best picture’ of which were the best models that would fit our needs. I was amazed with the care and consideration we were treated. We became to know that we were actually speaking with one of the directors of the company Mr. Andrew Scott.

    I, and also on behalf of my family, would like to express our “BIG THANK YOU!!!” for the way we were welcomed, approached, listened and treated by you Mr. Scott. It was a real pleasure.

    Unfortunately, and for personal reasons we had to postpone our buy of a caravan, but would like to take this opportunity to express our gratitude. I will recommend the Caravan Company to anyone who is interested on an exemplar costumer service.

  • B Bolton Has His Say…

    Ratings:

    Value for Money: 5
    Customer Service: 5
    Caravan Presentation: 5

    Comment: Collected my used tourer on Thursday 26th May. Due to unfortunate circumstances I had problems on my first use (my fault entirely) . Theses problems resolved by Phil , Rob and Matt. Other companies could learn a lot about "customer service" from them. A credit to your company. I'll not hesitate in singing the praises of The Caravan Company.
    Thank you for making my first caravan experience so enjoyable.

  • Mr & Mrs Findlay Have Their Say


    Ratings:

    Value for Money: 5
    Customer Service: 5
    Caravan Presentation: 5

    Comment: Customer service was excellent,as this is our first time,the information at hand over was valuable.
    The presentation was immaculate,
    We are very pleased with the caravan

Older EntriesNewer Entries
© 2017 The Caravan Company. All rights reserved.